Terms and Conditions of Sale

Who you are buying from

Diversi Valley is a trading name of Key To Achieving Therapy Services Ltd. Diversi Valley is not a separate legal entity. Your contract is with Key To Achieving Therapy Services Ltd.

These terms apply to anything you buy from the Diversi Valley website. By placing an order, you accept them.

Nothing we sell is clinical advice

This is the most important term in this document.

Our resources are educational and informational. They are not a clinical assessment, a diagnosis, or individual clinical advice. Buying a resource does not create a therapist and client relationship between you and Katie Simons, or between you and Key To Achieving Therapy Services Ltd.

Nothing we sell replaces advice from a qualified professional who knows the individual concerned. If you are worried about yourself or about someone else, speak to a professional.

You are responsible for how you apply these resources, and for any decision you make as a result.

What we sell

We sell digital resources, written guides and clinical tools, supplied as downloads. We may also offer bookable sessions and organisational licences, which are described on the relevant page of the website.

Every resource has a full description on its product page, setting out what it covers and who it is for. Please read it before buying.

Format and compatibility

Our resources are supplied as PDF files unless the product page says otherwise. To open them you need a device capable of reading PDF files. Most computers, tablets and phones can do this without additional software.

Our resources carry no digital rights management and no regional restriction.

If you are unsure whether you will be able to open a resource, contact us before buying and we will tell you.

Price, payment and delivery

Prices are shown on the website and include VAT where it applies. Payment is taken at the point of purchase.

Digital resources are supplied immediately, by email or by download link. If you do not receive yours, email katie@diversivalley.com and we will resolve it.

Your right to cancel

You normally have 14 days to cancel something bought online.

For digital content supplied immediately, that right is lost once the download begins, provided you have agreed to it.

At checkout you are asked to tick a box confirming two things: that you want your download supplied immediately, and that you understand you will lose your right to cancel once it begins. The box is not pre-ticked. You must tick it yourself. Your order confirmation will restate that you gave this consent and this acknowledgement.

If you do not tick it, we will not supply the download for 14 days, and you keep your right to cancel throughout that period.

Bookable sessions. You have 14 days to cancel a booking. If you ask us to begin work within that period and we do, you may be charged for the work already carried out, in proportion to the whole.

To cancel, email katie@diversivalley.com. You may use the model cancellation form at the end of this pack, but you do not have to. Any clear statement that you are cancelling is sufficient. Refunds are made within 14 days of you telling us, using the same payment method you used to pay.

If something is wrong with what you bought

Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose, and as described.

If a resource is faulty, does not work, or is not as described, you are entitled to have it repaired or replaced. If that is not possible, or does not resolve the problem, you are entitled to a refund. Email katie@diversivalley.com and we will put it right.

Nothing in these terms affects your statutory rights.

We do not refund a downloaded resource simply because you have changed your mind, or because the content is not what you assumed it would be. This is why every product page carries a full description.

What you may and may not do with what you buy

You are buying a licence to use the resource. You are not buying the copyright in it.

You may:

You may not:

All frameworks, models and written content published by Diversi Valley, including the SPINE Framework, remain the intellectual property of Key To Achieving Therapy Services Ltd. If you wish to use this work across an organisation, contact us about licensing.

Our liability

We do not exclude or limit our liability where the law does not permit it. This includes liability for death or personal injury caused by our negligence, for fraud, and for breach of your statutory rights as a consumer.

Subject to that, our total liability to you for anything arising from the website, or from anything bought through it, is limited to the amount you paid us.

We are not liable for indirect or consequential loss, or for any outcome resulting from how you have chosen to apply a resource.

If you are buying as a business rather than as a consumer, we are not liable for loss of profit, business, contracts or anticipated savings.

Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you may also bring proceedings in your own courts.

Website Terms of Use

These terms govern your use of the Diversi Valley website, whether or not you buy anything from it.

The content on this website is not clinical advice

Everything published on this website, including articles, frameworks, guides and the SPINE Framework, is provided for general information and professional education.

It is not a clinical assessment, a diagnosis, or advice about any individual. Reading it does not create a therapist and client relationship. It does not replace advice from a professional who knows the person concerned.

If you are worried about your own health or safety, or about someone else's, contact your GP, NHS 111, or the emergency services. Do not rely on this website in an urgent situation, and do not use it to contact us about one.

Professionals using this material remain responsible for their own clinical reasoning and for practising within the standards of their own regulator.

Accuracy

We take care to ensure that what we publish is accurate and current at the time of writing. Practice, evidence and legislation change. We give no warranty that the content remains accurate, complete or current, and we accept no liability for any decision taken in reliance on it.

Intellectual property

All content on this website, including text, frameworks, models, diagrams and resources, is owned by Key To Achieving Therapy Services Ltd or licensed to it, and is protected by copyright.

You may read it, and you may share a link to it. You may not copy, reproduce, republish, adapt or exploit any part of it commercially, or present it as your own, without our written permission.

Acceptable use

You must not use this website:

Links to other websites

Where we link to another website, we do so because we consider it useful. We do not control those websites and are not responsible for their content or their handling of your information.

Availability

We aim to keep the website available but do not guarantee it. We may change or withdraw content at any time. If you have already bought a resource, you keep access to it.

Terms and Conditions of Sale

Who you are buying from

Diversi Valley is a trading name of Key To Achieving Therapy Services Ltd. Diversi Valley is not a separate legal entity. Your contract is with Key To Achieving Therapy Services Ltd.

Registered in England and Wales, company number 10299423

Registered address: 32-34 The Grove, Ilkley, LS29 9EE, UK

Contact: office@keytoachieving.co.uk

VAT number: Not Applicable

These terms apply to anything you buy from the Diversi Valley website. By placing an order, you accept them.

Nothing we sell is clinical advice

This is the most important term in this document.

Our resources are educational and informational. They are not a clinical assessment, a diagnosis, or individual clinical advice. Buying a resource does not create a therapist and client relationship between you and Katie Simons, or between you and Key To Achieving Therapy Services Ltd.

Nothing we sell replaces advice from a qualified professional who knows the individual concerned. If you are worried about yourself or about someone else, speak to a professional.

You are responsible for how you apply these resources, and for any decision you make as a result.

What we sell

We sell digital resources, written guides and clinical tools, supplied as downloads. We may also offer bookable sessions and organisational licences, which are described on the relevant page of the website.

Every resource has a full description on its product page, setting out what it covers and who it is for. Please read it before buying.

Format and compatibility

Our resources are supplied as PDF files unless the product page says otherwise. To open them you need a device capable of reading PDF files. Most computers, tablets and phones can do this without additional software.

Our resources carry no digital rights management and no regional restriction.

If you are unsure whether you will be able to open a resource, contact us before buying and we will tell you.

Price, payment and delivery

Prices are shown on the website and include VAT where it applies. Payment is taken at the point of purchase.

Digital resources are supplied immediately, by email or by download link. If you do not receive yours, email katie@diversivalley.com and we will resolve it.

Your right to cancel

You normally have 14 days to cancel something bought online.

For digital content supplied immediately, that right is lost once the download begins, provided you have agreed to it.

If you do not tick it, we will not supply the download for 14 days, and you keep your right to cancel throughout that period.

Bookable sessions. You have 14 days to cancel a booking. If you ask us to begin work within that period and we do, you may be charged for the work already carried out, in proportion to the whole.

To cancel, email katie@diversivalley.com. You may use the model cancellation form at the end of this pack, but you do not have to. Any clear statement that you are cancelling is sufficient. Refunds are made within 14 days of you telling us, using the same payment method you used to pay.

If something is wrong with what you bought

Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose, and as described.

If a resource is faulty, does not work, or is not as described, you are entitled to have it repaired or replaced. If that is not possible, or does not resolve the problem, you are entitled to a refund. Email katie@diversivalley.com and we will put it right.

Nothing in these terms affects your statutory rights.

We do not refund a downloaded resource simply because you have changed your mind, or because the content is not what you assumed it would be. This is why every product page carries a full description.

What you may and may not do with what you buy

You are buying a licence to use the resource. You are not buying the copyright in it.

You may:

Use it yourself

Use it in your own professional practice, with the individuals you work with

Print a copy for your own use

You may not:

Share, forward, upload, copy or resell it

Use it to train staff or teams without an organisational licence

Reproduce any part of it within your own materials, training or resources

Remove any copyright notice from it

All frameworks, models and written content published by Diversi Valley, including the SPINE Framework, remain the intellectual property of Key To Achieving Therapy Services Ltd. If you wish to use this work across an organisation, contact us about licensing.

Our liability

We do not exclude or limit our liability where the law does not permit it. This includes liability for death or personal injury caused by our negligence, for fraud, and for breach of your statutory rights as a consumer.

Subject to that, our total liability to you for anything arising from the website, or from anything bought through it, is limited to the amount you paid us.

We are not liable for indirect or consequential loss, or for any outcome resulting from how you have chosen to apply a resource.

If you are buying as a business rather than as a consumer, we are not liable for loss of profit, business, contracts or anticipated savings.

Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you may also bring proceedings in your own courts.

Website Terms of Use

These terms govern your use of the Diversi Valley website, whether or not you buy anything from it.

The content on this website is not clinical advice

Everything published on this website, including articles, frameworks, guides and the SPINE Framework, is provided for general information and professional education.

It is not a clinical assessment, a diagnosis, or advice about any individual. Reading it does not create a therapist and client relationship. It does not replace advice from a professional who knows the person concerned.

If you are worried about your own health or safety, or about someone else's, contact your GP, NHS 111, or the emergency services. Do not rely on this website in an urgent situation, and do not use it to contact us about one.

Professionals using this material remain responsible for their own clinical reasoning and for practising within the standards of their own regulator.

Accuracy

We take care to ensure that what we publish is accurate and current at the time of writing. Practice, evidence and legislation change. We give no warranty that the content remains accurate, complete or current, and we accept no liability for any decision taken in reliance on it.

Intellectual property

All content on this website, including text, frameworks, models, diagrams and resources, is owned by Key To Achieving Therapy Services Ltd or licensed to it, and is protected by copyright.

You may read it, and you may share a link to it. You may not copy, reproduce, republish, adapt or exploit any part of it commercially, or present it as your own, without our written permission.

Acceptable use

You must not use this website:

In any way that breaks the law

To transmit any harmful, defamatory or unlawful material

To attempt to gain unauthorised access to it, or to interfere with its operation

To harvest data from it, whether manually or by automated means

Links to other websites

Where we link to another website, we do so because we consider it useful. We do not control those websites and are not responsible for their content or their handling of your information.

Availability

We aim to keep the website available but do not guarantee it. We may change or withdraw content at any time. If you have already bought a resource, you keep access to it.

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